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Regional Training Manager in Montreal at Innomar Strategies

Date Posted: 8/30/2018

Job Snapshot

Job Description

POSITION SUMMARY:


Under the general direction of the Training and WCM Field Team Manager and the Program Director, the Regional Training Manager is responsible for managing all aspects of the Training function. The training manager will be responsible for the training of new and experienced associates to ensure that they meet Program job responsibilities. The Training Manager will be knowledgeable in private and regional government payer policies and ensure that the field team acquires the necessary skills to assist physicians and patients with access to their drug therapy. The Training Manager works closely with the Field Team Managers (FTMs)and District Managers (DMs) in assessing the skill level of the field team, conducts needs analyses and develops and implements in-house and virtual training programs aimed at enhancing skill set of the field team. The Training Manager conducts routine field visits and provides ongoing training and coaching for the field team on a need basis.


PRIMARY DUTIES AND RESPONSIBILITIES:


Facilitation

  1. Train and motivate field-based teams
  2. Develop skill sets of field-based teams
  3. Spend a significant proportion of time in the field with field-based teams and provide coaching documentation
  4. Develop and implement training programs for field based teams, both new and experienced.

Development and creation or learning tools and materials

  1. Update existing training materials and create new materials when necessary
  2. Create workshops for the regional and district manager meetings as required
  3. Develop training workshops and act as facilitator during the regional and DM meetings
  4. Review, assess and recommend new training techniques (by reading and participating in courses, seminars and conventions for Trainers).
  5. Review the participant evaluations following training programs and workshops to bring the necessary changes in order to improve their content and methodology
  6. Update the training materials as needed 

Leadership

  1. Implement and follow-up on training programs from regional and DM meetings
  2. Participate in the training of the teams in the field and submit an evaluation of their training needs and performance to their respective District Managers.
  3. Continuously improve training materials based on learning needs.
  4. Provide session leads with participants feedback
  5. Provide District Managers with an evaluation of participants performance during training sessions
  6. Utilize systems (CRM, Reports) to monitor, train and coach field based teams
  7. Meet the annual training plan objectives
  8. Assess and update the training procedures, techniques and methods to ensure a continuous improvement of the training quality and efficacy and provide our internal customers with an excellent training program





Job Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  1. Requires minimum of five (5) years broad knowledge and training in the fields of business administration, sales, marketing, or similar vocations
  2. Background in healthcare settings
  3. Normally requires a minimum of three (3) to four (4) years’ experience in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or related experience including at least three (3) years as an In-Clinic Case Manager.
  4. Knowledge of private and public reimbursement structure, systems, and processes.
  5. Experience with reimbursement billing, special access, appeals process and conducting field-based reimbursement support and consultation.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • A Bachelor’s degree program and an equivalent combination of experience and education are required.
  • Strong coaching and training skills.
  • Strong analytical skills including interpretation of regulation and legislation.
  • Demonstrated teamwork abilities and customer service skills.
  • Ability to make decisions using sound judgment.
  • Ability to work autonomously.
  • Strong organizational skills, creative problem solving and results oriented.
  • Superior verbal and written communication skills as well as superior presentation skills in English and French
  • Expert knowledge of Reimbursement, Case Management and Customer interface.
  • Strong interpersonal skills
  • Proven track record in leadership
  • Excellent client management experience
  • Proficient with computers and systems
  • Excellent knowledge of Microsoft Office
  • Ability to manage multiple tasks
  • Ability to stay abreast of developments in health care, provincial and private payer markets
  • Strong industry and company business knowledge
  • Nursing background is an asset
  • General knowledge and application of Adult Learning Principles and conduct of Needs Analysis in developing Training program
  • Hold and maintain a valid, non-expired, unrestricted driver’s license