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Program Manager in Montreal at Innomar Strategies

Date Posted: 11/20/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Montreal
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/20/2018

Job Description

POSITION SUMMARY:


Reporting directly to the Senior Manager, Specialty Programs, the Program Manager is responsible for undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure.


PRIMARY DUTIES AND RESPONSIBILITIES:
  • Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
  • Monitors the performance of staff members to assess training needs and requirements.
  • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
  • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
  • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
  • Implement assigned call centre projects;
  • Design and development of new projects including development of protocols, resource allocation and database;
  • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
  • Produce all project related reporting;
  • Participate in client meetings;
  • Daily and on-going client project communications;
  • Identify and implement staff recruiting strategies and participate in the hiring process.




Job Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:



MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:


1. Strong communication skills: Bilingual French & English – written, verbal and presentations

2. Strong business and financial acumen

3. Strong analytical and mathematical skills

4. Ability to communicate effectively both orally and in writing

5. Effective interpersonal and leadership skills

6. Effective organizational skills; attention to detail

7. Ability to consistently meet deadlines

8. Excellent problem-solving skills; ability to resolve issues effectively and efficiently

9. Excellent presentation skills

10. Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs