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Program Coordinator Summer Student in Oakville at Innomar Strategies

Date Posted: 3/6/2018

Job Snapshot

Job Description

This is a Summer Student position from May 7 - August 31 and requires that you are enrolled in an undergraduate program with an accredited post-secondary institution.

The Program Coordinator is responsible for assisting patients navigate through the plan requirements of their private insurance coverage. The Program Coordinator will facilitate the Preferred Pharmacy process to optimize the plan member’s access to the right therapy. The Program Coordinator is responsible for undertaking the overall management of assigned patient cases related to preferred pharmacy navigation and will provide adherence support services as required.

What You'll Do:

  • Plan Member (patient) enrollment to ensure that the plan member is participating in any available support program that is offered by the drug manufacturer (i.e. Patient Assistance Programs)
  • Pharmacy and prescription set up for patients, during the enrollment process as well as ongoing support for the time the patient is in the HealthForward Program
  • Acquire knowledge of funding mechanisms including private and public insurance plans
  • Coordinate and manage all aspects required in order to sustain prescription drug coverage for patients according to the parameters of their private plan
  • Coordinate cases with Patient Assistance Programs, pharmacy, physician offices and healthcare professionals in order to maximize health outcomes
  • Coordinate documents, submissions and all related paperwork to Patient Assistance Programs, physician offices, and pharmacies
  • Provide patients with adherence/compliance services to ensure that the patient is taking their medication as prescribed and supporting the patient to overcome any potential adherence barriers
  • Be available between the hours of 8:00AM to 8:00PM, with the ability to maintain flexible working hours
  • Maintain professionalism in a call center environment

Job Requirements

What You’ll Need:

  • Enrolled in an undergraduate program with an accredited post-secondary institution
  • Preferred programs include medical, healthcare, science, and social work
  • Available on a full-time basis between May 7 - August 31 to work out of our head office in Oakville, Ontario
  • Strong organizational skills
  • Ability to communicate effectively both written and verbal
  • Strong interpersonal, teamwork and leadership skills
  • Strong computer skills, including experience with the Microsoft Office Suite
  • Customer service experience
  • Bilingualism – French/English an asset