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Personal Care Specialist in Toronto at Innomar Strategies

Date Posted: 9/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Toronto
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    9/21/2018

Job Description

This is a 15 month contract opportunity 



Under the direction of the District Manager, The Personal Care Specialist for the Program is responsible for managing on- boarding of patients in a given geographical area. The individual will work directly with patients and liaise with Field Case Managers who work closely with the patients’ physicians to provide proactive and seamless services with respect to the program. The resulting objective of this service will be increased patient enrolment in the program and improved patient outcomes. This position is for a patient support program in the immunology branch.

What You'll Do

  • Be the primary contact person for patients
  • Be a reimbursement expert in his/her assigned caseload territory
  • Ensures coordination of patient services in a timely manner resulting in a quick and continued access to therapy
  • Performs a welcome call to gather information and introduce each patient to the program
  • Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
  • Manages all aspects of public and private coverage as well as additional financial assistance if applicable
  • Regularly interacts with insurance companies, and patients to provide optimal reimbursement support
  • Works collaboratively with other team members in varying roles, to coordinate the patient journey and ensure patient on-boarding
  • Acquire in depth knowledge of public/private and federal funding mechanisms
  • Coordination of prescriptions (initial and renewal)




Job Requirements

  • A minimum of two (2) years in a Customer Service setting
  • A post secondary or Associate degree program and/or an equivalent combination of experience and education is required
  • Project management skills
  • Ability to communicate and comprehend medical information
  • Demonstrated teamwork abilities
  • Ability to work autonomously and in a remote setting
  • Ability to manage multiple tasks and priorities at once
  • Excellent communication skills
  • Strong attention to detail
  • Ability to proficiently use computer and good knowledge of Microsoft Office
  • Bachelor’s degree an asset
  • Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
  • Knowledge of public, private and federal reimbursement an asset
  • Previous work using a CRM system an asset
  • Knowledge of SalesForce.com an asset