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District Manager in Oakville at Innomar Strategies

Date Posted: 5/22/2018

Job Snapshot

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Job Description

Reporting directly to the Program Director, the District Manager (DM) is responsible for the day to day management of field and in house staff.

The District Manager will maximize the integration of the remote FCMs and internal Program associates to achieve a unified team resulting in a streamlined patient journey; and act as the product champion for key stake-holders, and ensure that their input and feedback is used in fine tuning and enhancing all aspects of the program services. 

The DM develops and executes strategies in support of the client’s marketing and sales directions, in addition to monitoring Key Performance Indicators and team effectiveness in order to maximize the program service offering. The District Manager anticipates issues, supports the associates, and identifies regional needs to enhance physician and patient experience.


  • Ensures adequate training of staff on relevant therapeutic area needs, internal Standard Operating Procedures and that of the client
  • Manages the hiring, performance and development of the team
  • Oversees and approves expenses of staff
  • Ensures regular coaching of the field staff team through regular field visits
  • Assist the staff in peak or absence periods to ensure a streamlined program from a HCP’s perspective
  • Sets Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; Ensures team readiness for timely field implementation of current and future projects
  • Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators
  • Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities
  • Provides continuous feedback to the Program Director, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program.
  • Responsible for strategic program management
  • Provide strategic guidance to the team to optimize customer program experience
  • Ensure effective execution of best in class holistic services
  • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team
  • Works closely with management team to promote synergy and identify efficiencies
  • Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment
  • Act as program champion with influential stakeholders
  • Obtain feedback and input on program enhancements

Job Requirements