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District Manager - Vancouver/ Lower mainland, BC based in Vancouver at Innomar Strategies

Date Posted: 2/21/2018

Job Snapshot

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Job Description

Location: Vancouver/ Lower Mainland, BC

. Under the general direction of the National Program Manager and the Director of Specialty Services, the District Manager (DM) is responsible for managing all aspects of the program in a given geographical area. Someone who will become an expert in private and regional government payer policies, the District Manager ensures that patients have easy access to their drug therapy by overseeing and managing the activities of the remote team compromising of a highly talented group of Field Case Managers (FCM) and Personal Care Specialists (PCS) This program deals with immunology.


•         Proactively identify areas of enrollment growth and manage client issues

•         Act as program champion with influential stakeholders

•         Coach and mentor new  field team members to promote program services to patients and HCPs

•         Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics

•         Work with management team to ensure clear understanding of team mission and goals

•         Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent

•         Work with Training Managers to improve competencies of team and address knowledge gaps

•         Obtain feedback and input on program enhancements

•         Stay abreast of industry trends and important pending legislation impacting business

•         Fosters proactive, continued quality improvement

•         Responsible for recruiting, interviewing and hiring for vacant positions

•         Conduct Performance Reviews and manage Professional Development for field team

•         Responsible for training and motivating/ developing field teams

•         Spends a significant proportion of time in the field with the remote teams

•         Manage employee relations and progressive discipline

•         Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program’s operating procedures

•         Utilize systems (CRM, Reports) to monitor, train and coach field teams

•          Approves purchases, expenses, mileage and other budget related expenses

Job Requirements


  • A Bachelor’s degree program and an equivalent combination of experience and education is required.
  • Nursing background is an asset
  • Ability to stay abreast of developments in health care, provincial and private payer markets
  • Strong customer/client management background
  • Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
  • Good Analytical, conceptual and problem solving skills with demonstrated track record in new concept development for various projects
  • The ability to manage multiple tasks along a parallel process
  • Ability to resolve associate issues effectively and efficiently
  • Critical thinking skills
  • Strong industry and company business knowledge
  • Posses strong interpersonal and leadership skills
  • Strong organizational skills; attention to detail
  • Ability to proficiently use computer and good knowledge of Microsoft Office
  • Strong analytical and mathematical skills
  • Strong business acumen competency