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Customer Service Representative - 6 Month Contract in Milton at Innomar Strategies

Date Posted: 4/9/2018

Job Snapshot

Job Description



POSITION SUMMARY:
 
Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism. The Customer Service Representative will communicate with both our English and French speaking clients using telephone, fax and computer systems.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
  • Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
  • Communicate with multiple external and internal customers
  • Adhere to all procedures and work instructions in performing the job
  • Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc. 
  • Maintain accurate information regarding backorders
  • Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
  • Responsible for customer account setup and customer file maintenance
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
  • Other tasks as assigned
 

Job Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: