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Client Analytics Manager - Oakville in Oakville at Innomar Strategies

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:

Job Description

Reporting to the Senior Director, Business Intelligence, the Client Analytics Manager will be responsible for providing expert advice to external clients to develop reporting and analytics solutions, to measure business performance, and to measure key outcomes of program services. This individual will be accountable for cultivating customer relationships with their customers. Working in concert with program and BI team members, the Client Analytics Manager will review all reporting solutions in detail and will provide recommendations for improvements to the content and mode of presentation and delivery, to ensure that our customers receive best-in-class information services.
The Client Analytics Manager will also lead deep-dive research into data pertaining to our customer’s program services, sales information, and other available data sources to provide actionable, meaningful advice to optimize our service offering. The individual must be able to work independently and as a team member with minimal supervision while providing the necessary solution(s) to the client.
  • Works closely with client account leaders, operations management and the New Business Development team to analyze and understand external customer needs
  • Establishes and execute client analytics strategy and support pricing and marketing of client analytic services
  • Works in partnership with BI Consulting to develop new methodologies and approaches
  • Engages BI and Reporting technical teams to develop new, innovative reporting methodologies and measurement systems
  • Establishes and implements strategy to meet create external client-centric analytics & reporting, both proactively and by request. Leads ongoing process to ensure that client’s business needs are met
  • Advanced customer management skillset to provide insights and recommendations services beyond basic reporting services
  • Development to design BI solutions for internal and external use
  • The Client Analytics Manager will also be assigned other duties and tasks as required from time to time and including possible travel (5%)

Job Requirements

Requires broad training in fields such as business / healthcare administration, sales, market research, pharmaceutical, financial / data analysis and reporting or similar vocations obtained through completion of a four year bachelor’s degree program; normally requires a minimum of seven (7) years’ experience with prior customer management experience, preferably analytic or reporting experience either as a provider or consumer.
  • Bachelor degree or above qualification preferably in Information Systems, Computer Science
  • Minimum 7 years of directly related experience in Client or Business Analytics position(s)
  • Proven knowledge of and experience with working with patient-centric healthcare data
  • Experience with specialty and/or orphan drug pharmaceutical industry
  • Experience with IT project management would be an asset;
  • Strong knowledge of patient support services and specialty pharmaceutical sales and marketing business disciplines
  • Outstanding ability to communicate effectively both verbally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills; able to work effectively across functional groups
  • 7+ years of Account Management experience
  • Strong business planning, analytical, and conceptual skills to evaluate business problems and apply knowledge to identify appropriate solutions
  • Excellent ability to gather and analyze report requirements to provide insight
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Strong ability to consistently meet deadlines
  • Strong business and financial acumen
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs