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Caseworker in Oakville at Innomar Strategies

Date Posted: 11/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oakville
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    11/4/2018

Job Description

Reporting to the Associate Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department.


 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Implement call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring