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Caseworker in Montreal at Innomar Strategies

Date Posted: 4/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Montreal
  • Job Type:
    Other
  • Experience:
    At least 1 year(s)
  • Date Posted:
    4/5/2018

Job Description

This is a full time, Monday-Friday opportunity with a permanent 12-8 shift.




POSITION SUMMARY:
 
Reporting to the Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department. The Caseworker is responsible for overall management of their patient cases.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
  • The management of the assigned projects and/or cases.
  • Adherence to the general company processes.
  • Telephone support:
    • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
      • funding and access issues, including private, public and special access programs;
      •  compliance programs
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
  • All patient programs are based on casework methods and include a significant amount of out-bound calls.
  • Document each activity in program specific database.
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
  • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
  • The Caseworker will also be assigned other duties and tasks as required from time to time.





Job Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
 
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
 

 



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