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Bilingual Nurse Case Manager in Oakville at Innomar Strategies

Date Posted: 7/9/2018

Job Snapshot

Job Description

HealthForward, a part of AmerisourceBergen, is the leading payer service provider for medication management and preferred pharmacy network solutions in Canada. Our mission is to optimize health outcomes and access to therapy for plan members (patients), while helping payers and plan sponsors achieve sustainability in their drug plans.


Undergoing treatment for a complex or chronic condition can be an overwhelming experience for plan members. HealthForward works with plan members to lessen the burden of their disease through one-on-one Health Case Management services and coordinating dispensing and delivery of specialty medication through our Pharmacy Network. Through our Program Solutions, we work with the patient and their physician to find the right medication for their situation, so they can get back to living their lives.


Reporting to the Program Manager, the Bilingual Nurse Case Manager is responsible for collecting the necessary information to explore and obtain coverage for the prescribed treatment and for the overall management of their patient cases.


What You’ll Do:

  • The management of assigned patient cases
  •  Adherence to the general HealthForward Inc. processes
  • Implement call-centre programs including the provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on: medical information; disease management (including compliance, utilization, and educational information on specific products/devices/delivery methods); compliance programs
  •  Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  •  All patient programs are based on casework methods and include a significant amount of out-bound calls
  •  Document each activity in program specific database as required
  •  Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  •  Support and collaborate with other staff in the development & implementation of disease management programs including: Determine and clarify clinical requirements; Write texts, manuals or patient pamphlets; Develop compliance program parameters, needs assessments and protocols
  • Provide feedback regarding current protocols, database, processes, inter-departmental relationships
  •  Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  •  With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring

Job Requirements

  • Registered Nurse or Registered Practical Nurse License for province of employment
  • 1 to 5 years of nursing experience required
  • Bilingualism (English/French) required 
  • Strong patient focus
  • Professional / courteous / efficient telephone manner
  • Strong ability to multi-task
  • Must be detailed-oriented and organized
  • Ability to work under pressure
  • Working knowledge of Word, Excel and Access
  • Experience in customer service