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Bilingual (English/French) Nurse Case Manager in Oakville at Innomar Strategies

Date Posted: 2/1/2018

Job Snapshot

Job Description

POSITION SUMMARY:


Reporting to the Progam Manager, the Nurse Case Manager is responsible for managing all aspects of program support for assigned physicians or centers (hospital or clinics) in a given geographical area, and ensures that patients are provided easy access to the support program and access to their drug therapy. The Nurse Case Manager also works directly with the reimbursement specialist to help secure funding and supports the pharmaceutical team when needed.


PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
  • Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
  • Database management and ongoing auditing of files and information captured;
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team;
  • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
  • Attend pharmaceutical sales meetings as required;
  • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;
  • Work with patient associations and advocacy groups;
  • Establish and maintain partnerships with pharmaceutical team;
  • Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
  • Clear communication to the manager, team and the client regarding the management of patient cases;
  • With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.
  • Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;
  • Provide feedback regarding current protocols, databases, processes, inter-departmental relationships
  • Responsible for reporting all Adverse Events to the assigned units/departments.

Job Requirements