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Bilingual Caseworker in Montreal at Innomar Strategies

Date Posted: 2/23/2018

Job Snapshot

Job Description

Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.

We are the leading service provider for specialty support programs in Canada. We design and implement customized program solutions to help patients gain access to specialty medications without delay.

Reporting to the Associate Program Manager, the Bilingual Caseworker is responsible for the overall management of their assigned patient cases. 

What You’ll Do
  • Implement call-centre programs to support patients, healthcare professionals and funding bodies with telephone support 
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring