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Bilingual Caseworker in Oakville at Innomar Strategies

Date Posted: 7/13/2018

Job Snapshot

Job Description

Reporting to the Associate Program Manager, the Bilingual Caseworker is responsible for the overall management of their assigned patient cases. 

  • Implement call-centre programs to support patients, healthcare professionals and funding bodies with telephone support 
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Document each activity in program specific database
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
  • Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring