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Senior Manager, Process Improvement in Oakville at Innomar Strategies

Date Posted: 2/10/2019

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Job Description

Under the direction of the Director, Business Management Office, the Senior Manager, Process Improvement will be accountable for leading teams to deliver process improvement initiatives, project(s) that span across one or more business units, managing resources and schedules. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.



  • Undertake creation and execution of Lean Six Sigma and Process Improvement training and awareness programs for different business verticals
  • Work closely with business leads and process owners to map business processes and identify process gaps. Conduct BPMS, VSM activities in different business verticals.
  • Manage a portfolio of complex process improvement initiatives that span one or multiple lines of business
  • Work towards the creation of a Process Improvement Centre of Excellence inculcating concepts such as PDCA, DMAIC, LEAN, Design Thinking etc
  • Work collaboratively with the Business Project Leads to understand business requirements. Facilitates requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools.
  • Provide leadership for project team(s) by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones 
  • Own the creation of a Process Improvement project plan to identify key milestones & deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions 
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives 
  • Ensure that deliverables are achieved, on-time and in-budget by monitoring project deliverables and escalates when required to mitigate risks 
  • Manage project scope and changes 
  • Provide timely, concise communications to functional and executive leadership regarding project status and pending issues
  • Identify issues and potential risks within the project; proactively manages them to resolution and/or mitigation with the assistance of the Process and Technical Leads
  • Facilitate activities across internal teams to ensure the program deliverables are on track and understood
  • Understand interdependencies between technology, operations and business needs

Job Requirements

The ideal candidate must possess strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations. 

Previous experience in process improvement, process re-engineering, lean six sigma, business administration, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education; Black Belt, Lean, PMP certification or equivalent process improvement project management methodology training and hours preferred; requires full project life cycle and team leadership experience with large-scale process improvement projects; demands cross-functional information technology/business analysis background; requires a minimum of 6-8 years directly related and progressively responsible experience, and management and/or project leadership experience. Lean Six Sigma Black Belt certification from a reputed institute/organization is mandatory.

  • A high degree of business acumen in the services/healthcare/pharmaceutical health services field, in addition to, demonstrated leadership experience, operating in a high growth, high transaction multi-location environment
  • Experience in leading business process improvement, DMAIC, Lean and other transformational projects
  • Excellent analytical skills and practical knowledge of complex statistical tools of data analysis. Must have worked on Statistical tools such as Minitab, SAS, SPSS etc. Ability to analyze large sets of data and perform statistical analysis such as regression, Anova, multi variate analysis.
  • Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance 
  • Strong experience presenting to executive sponsors, senior leadership and stakeholders 
  • Demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management 
  • Strong Project Management skills, including the ability to manage multiple projects at the same time and under tight deadlines, operating in a cross-functional environment. Provides subject matter expertise (SME) of business process using standard project methodology.
  • Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, SmartSheet and SharePoint 
  • Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective 
  • Working knowledge of Customer Relationship Management (CRM) applications an asset 
  • Possesses SME and understanding of business principles, processes relative to capabilities in the pharmaceutical services field
  • Ability to organize, plan, and implement projects of various size and scope
  • Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
  • Excellent presentation skills able to influence decisions
  • Ability to lead and direct team members working on the project
  • Experience working both independently and in a team-oriented, collaborative environment 
  • Ability to navigate ambiguity and simplify complex situations
  • Ability to quickly build credibility - somebody who easily gains the respect of peers and senior management as a technology and business expert with strong leadership, facilitation, and influencing skills