Regional Associate Manager, Patient Appointment Coordination (15 Month) in King City at Innomar Strategies

Date Posted: 5/4/2021

Job Snapshot

  • Employee Type:
  • Location:
    King City
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description


Under the direction of the Manager of Scheduling, the Associate Manager of Scheduling will work within the Scheduling & Operations team and nursing management in the execution of and process improvements in nursing and clinic services.


  • Oversees the scheduling team members, setting a clear direction and develop performance standards with ongoing reviews in collaboration with the Manager of Scheduling
  • Responsible for workload coordination for scheduling team in consultation with Manager of Scheduling
  • In collaboration with nursing management team, accountable for achieving expense, mileage, and overtime reduction targets
  • Executes month end billing and invoicing for nursing and scheduling services division
  • In collaboration with regional nursing management staff, assists with coordination of nurse vacation time and coverage
  • In collaboration with regional nursing management team, coordinates the assignment of homecare appointments to minimize travel time and km travelled by nurses
  • Provides data and operational updates as requested to managers and business analytics to support departmental KPI reporting and decision making
  • Collaborates in the establishment and review of new or updated standard operating procedures for scheduling coordination and nursing services
  • Consults Manager of Scheduling on any identifiable concerns pertaining to scheduling coordinators and or the actual scheduling of patient appointments
  • Participates in discussions and strategic planning sessions for the implementation of new business processes
  • Manages accurate and timely processing of scheduling activities in compliance with internal and external expectations
  • Liaise with internal stakeholders in consultation with Manager of Scheduling to improve efficiencies within the organization
  • The Associate Manager will also be assigned other duties and tasks as required from time