Program Manager 14 - 16 Month Contract in Oakville at Innomar Strategies

Date Posted: 11/25/2019

Job Snapshot

Job Description

Reporting to the Director, Payer & Manufacturer Relationships , the Program Manager is responsible for undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure. It is important to note, that at all times the Patient Access Center should work as team and the overall performance as a whole is paramount.


  • Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
  • Monitors the performance of staff members to assess training needs and requirements.
  • Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
  • Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
  • Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
  • Implement assigned call centre projects;
  • Design and development of new projects including development of protocols, resource allocation and database;
  • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
  • Produce all project related reporting;
  • Participate in client meetings;
  • Daily and on-going client project communications;
  • Identify and implement staff recruiting strategies and participate in the hiring process.
  • The Program Manager will also be assigned other duties and tasks as required from time 

Job Requirements

  • Minimum University Degree in Business Administration, Science or equivalent experience;
  • Science / healthcare background an asset;
  • Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;
  • Strong client management experience an asset
  • Minimum 2 years of experience in project or program management;
  • Minimum 2 years of People management experience
  • Experience in reimbursement considered an asset;
  • RN/RPN designation an asset and may be required by specific programs

1.  Advanced knowledge of pharmaceutical distribution industry

2. Working knowledge of automated warehouse operating system

3.  Strong business and financial acumen

4.  Strong analytical and mathematical skills

5.  Ability to communicate effectively both orally and in writing

6.  Effective interpersonal and leadership skills

7.  Effective organizational skills; attention to detail

8.  Ability to consistently meet deadlines

9.  Excellent problem-solving skills; ability to resolve issues effectively and efficiently

10.Excellent presentation skills

11.Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs