IT- Bilingual Client Interactive Specialist (Montreal) in Montreal at Innomar Strategies

Date Posted: 10/26/2019

Job Snapshot

Job Description

Reporting to the Manager, Client Services, the Client Interactive Specialist provide direct phone support to all associate base areas of hardware and software, installing and configuring installed hardware and software, assisting the Client Services Manager in completing network related projects and builds and sets up computers for associates.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
 
  • Responsible for answering Help Desk phone calls and e-mails and generating service tickets into the system
  • Responsible for Tier 1 Support of all end users internal and remote
  • Documents data from all calls/e-mails and ensures all inquiries are assigned to proper technical assistant
  • Sets up user configurations for hardware and software
  • Complies with all appropriate policies, procedures, safety rules and regulations
  • Performs related duties as assigned


Job Requirements

Requires training in basic computer administration obtained through completion of technical vocational training or equivalent combination of experience and education; normally requires one to three years of related experience.
 
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
 
  • Strong customer service skills
  • Strong interpersonal skills
  • Bilingualism required
  • Good analytical skills
  • Ability to communicate effectively both orally and in writing
  • Ability to resolve customer issues quickly and creatively in order to improve satisfaction
  • Strong organization skills; attention to detail
  • Ability to analyze and repair hardware; must know basic software configurations