District Manager in Oakville at Innomar Strategies

Date Posted: 11/25/2019

Job Snapshot

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Job Description

Reporting directly to the Program Director, the District Manager (DM) is responsible for the day to day management of multiple Field Case Managers. The Field Case Managers (FCMs) are Health Care Professionals who are specialized in navigating public and private reimbursement pathways.

The DM develops and executes strategies in support of the client’s marketing and sales directions, in addition to monitoring Key Performance Indicators and team effectiveness in order to maximize the FCM service offering. The District Manager anticipates issues, supports the FCMs, and identifies regional needs to enhance physician and patient experience.

  • Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; 
  • Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team through regular field visits; Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP’s perspective; 
  • Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; Ensures team readiness for timely field implementation of current and future projects;
  • Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators;
  • Collaborates with the Client’s point of contact in activities, issues and insights relating to the FCMs’ duties and responsibilities;
  • Provides continuous feedback to the Senior Program manager, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program.
  • Provide leadership on client account
  • Responsible for strategic program management
  • Ongoing communication with key client personnel to review FCMs KPI and performance reports
  • Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders.

Job Requirements