Director, Patient Support Programs in Oakville at Innomar Strategies

Date Posted: 10/16/2019

Job Snapshot

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Job Description

Under the direction of the Senior Director, Patient Support Programs, the Director is responsible for participating in projects; overseeing the strategic, budgetary and operational activities of the Specialty Services Programs. The Director is responsible for the operations of our full range of services for the specific programs. The position will participate in other related projects and perform other functions as may be required from time to time.


  1. Manage the existing team for operations related to Specialty Services Programs
  2. Direct the efforts of the team developing project plans for the business owner and manage the financials of the department in conjunction with the finance and respective client; including management of budgets.
  3. Responsible for the day to day management of the client
  4. Participate in strategic and tactical planning sessions
  5. Make recommendations in the development of long-term strategies
  6. Present strategic and operational plans for the development of key business units, continued company growth and profitability
  7. Undertake the primary role in establishing/assigning appropriate account management implementation
  8. Assess and develop improvement plans for the Specialty Services management & operations
  9. Undertake the primary role in establishing/assigning appropriate account management implementation
  10. Lead proposal writing, contracting, client presentations, and pricing
  11. Establish Business Plans, objectives and implementation strategies for integrated programs operating in the Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements.
  12. Responsible for Talent Management, Motivating Teams and Career Development Strategies
  13. Performs related duties as assigned.

Job Requirements

  • University degree in applicable field;
  • Requires broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
  • Requires a minimum Seven (7) years of experience
  • At least 5 years in a progressive management role
  • A minimum experience in the pharmaceutical industry is an asset
  • General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
  • Understand the technology’s direction, trends and strategic business impact on key client initiatives
  • Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs
  • Knowledge of full service call center programs an asset