Job Description

The Business Area Manager (BAM) reports directly to the Regional Business Leader (RBL) and has the overall responsibility for the coordination of nursing services for his/her assigned team of regional Field Nurses within their assigned integrated business unit (IBU). In this leadership position, the BAM provides support, training, and supervision to ensure the highest level of quality patient care, that program requirements are met, and that the College of Nurses standards are maintained. The BAM is also responsible for implementing processes to optimize efficiencies and staffing, control expenses, collaboration and clinic coordination in order to manage the overall upkeep within their clinics, and also to ensure collaboration between the nursing team and other divisions of AmerisourceBergen.

PRIMARY DUTIES AND RESPONSIBILITIES:

Percentage of time is estimated and the BAM will collaborate with the RBL as it relates to projects including time management.

60% (estimated) day to day business operations and actions to drive KPI targets for geo-territory:

• Manages a remote team of Field Nurses within assigned geographical territory
• Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
• Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
• Manages clinic growth opportunities including site identification and establishing new clinic sites
• Achieves Key Performance Indicators for clinics and nursing operation services
• Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant 
• Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU
• Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPIs (6 hrs/wk)
• Responsible for being on call to cover any emergency excursions, sick/emergency calls and or clinical questions
• Communicates and implements all program and departmental policies and protocols at the IBU level
• Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
• Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches 
• Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
• Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
• Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
• Ensures program (internal/external) requirements are met as it pertains to processes and applicable documentation
• Ensure that the nurses within their IBU are working under the College of Nurses and or Associations standards of practice are maintained; (including maintaining annual nursing licensing) 
• Ensure that all nurses are certified based on the requirements of a RN or RPN/LPN
• Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
• Prepare and present Quarterly Business Reviews
• Coordinates all requested clinic visits/tours
• Participates regularly in teleconferences or d/or web based meetings to collaborate and share information
• With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings

• Execution on key deliverables to maximize on nursing operational imperatives
• Actively strengthening and maintaining existing relationships with KOL partners

15% (estimated) Collaboration with other key internal and external stakeholders, including but not limited to:

• Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers

5% (estimated) Administrative, training, corporate activities:

• Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
• Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
• Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy(10 hrs/wk)
• Complete incident reports and corrective action plans(CAPAs) as per company policy
• Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC/QA standards
• Performs related duties and tasks as required

• BScN/equivalent or working towards the degree; Registration with the College of Nurses in your home province is a requirement
• CVAA certification an asset
• BCLS/CPR required and ACLS (optional/as required)
• Minimum 5 - 7 years nursing experience
• Minimum 2 to 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
• Experience in nurse training & education 
• Experience working with the biotechnical/pharmaceutical industry an asset
• Availability and willingness to travel as per business need a must
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Bilingualism French/English an asset 
• Excellent communication and administrative skills