Bilingual District Manager in Quebec City at Innomar Strategies

Date Posted: 4/29/2021

Job Snapshot

Job Description

Reporting directly to the Senior Program Manager, the District Manager (DM) is responsible for the day to day management of multiple Field Case Managers. The Field Case Managers (FCMs) are Health Care Professionals who are specialized in navigating public and private reimbursement pathways.

The District Manager will partner with the Program Manager to maximize the integration of the remote FCMs and internal Program Case Workers to achieve a unified team resulting in a streamlined patient journey; and act as the product champion for key stake-holders, and ensure that their input and feedback is used in fine tuning and enhancing all aspects of the program services.

The DM develops and executes strategies in support of the client’s marketing and sales directions, in addition to monitoring Key Performance Indicators and team effectiveness in order to maximize the FCM service offering. The District Manager anticipates issues, supports the FCMs, and identifies regional needs to enhance physician and patient experience.

PRIMARY DUTIES AND RESPONSIBILITIES:

Major Accountabilities:

Responsibilities include:

Client Interaction

  • Provide leadership on client account
  • Responsible for strategic program management
  • Ongoing communication with key client personnel to review FCMs KPI and performance reports
  • Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders.

Team Management

  • Act as a role model, provide leadership and direction
  • Work with management team to ensure clear understanding of team mission and goals
  • Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent
  • Proactive management and provide direction to the FCM team
  • Assist in recruiting by interviewing and hiring for vacant positions
  • Conduct Performance Reviews and Professional Development for the FCM team

Training and Mentoring

  • Manage, train and motivate FCM team
  • Assist in training and developing FCM team
  • Spends a significant proportion of time in the field with the remote team
  • Develops succession plans for key team members
  • Recruits, trains and develops high achievers
  • Provides leadership to FCM team and participates as facilitator for learning programs

Program Management

  • Provide strategic guidance to the FCM team to optimize customer program experience
  • Proactive facilitation and management of activities and milestones
  • Ensure effective execution of best in class holistic services
  • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures
  • Utilize systems (CRM, Reports) to monitor, train and coach FCM team
  • Works closely with management team to promote synergy and identify efficiencies
  • Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment

Financial Accountability

  • Approve purchases, contracting, expenses, mileage and other budget related expenses

Customer interaction

  • Act as program champion with influential stakeholders
  • Obtain feedback and input on program enhancements
  • Be a key strategic partner for the client Sales Team

Technical Skills and Expertise

  • Stay abreast of industry trends and important pending legislation impacting business
  • Identify and collaborate with internal and external resources and experts

Job Requirements

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: