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Bilingual Customer Service Representative in Milton at Innomar Strategies

Date Posted: 2/26/2019

Job Snapshot

Job Description

Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism. The Customer Service Representative will communicate with both our English and French speaking clients using telephone, fax and computer systems.
  • Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested.
  • Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery.
  • Communicate with multiple external and internal customers.
  • Adhere to all procedures and work instructions in performing the job.
  • Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc. 
  • Maintain accurate information regarding backorders .
  • Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
  • Responsible for customer account setup and customer file maintenance.
  • Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations.
  • Other tasks as assigned.

Job Requirements

•         Post-secondary education or equivalent in a related discipline;
•         Minimum of 2 years experience in a warehouse customer service role
•         Strong work ethic, sense of responsibility, high level of attention to detail;.
•         Proactive customer focus.
•         Ability to work in a team and independently as well as with minimal supervision.
•         Ability to multi-task in a fast paced environment.
•         Self-starter, efficient, organized.
•         Capable of consistently producing high quality work under pressure and in a timely fashion.
•         Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint).
•         Strong proficiency in order entry systems.
•         Excellent problem solving ability.
•         Mandatory ability to communicate clearly in English and French required.