Bilingual Coordinator in Montreal at Innomar Strategies

Date Posted: 2/11/2021

Job Snapshot

Job Description

POSITION SUMMARY:


Reporting to the Program Manager, Specialty Services, the Coordinator, Programs is responsible for activities such as data entry, generating and distributing reports, maintaining business information, interacting with Health Care Professionals, receipt processing and processing co-pay requests.
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
  • Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
  • Execute administrative tasks critical to the progression of patients through the Program
  • Act as a liaise between other members of the team
  • Handling faxes (incoming/outgoing) accordingly and timely
  • Labeling and attaching documents to the CRM and program drives
  • Review and analyze documents for Adverse Events
  • Report Adverse Events
  • As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
  • Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
  • Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
  • Participate in product and disease training sessions, internal as well as client-driven;
  • Liaise with HCPs for prescription renewals via phone calls
  • Manage inbound and outbound calls
  • Complies with all appropriate policies, procedures, safety rules and regulations.