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Job Snapshot
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Employee Type:
Full-Time -
Location:
Montreal -
Job Type:
-
Experience:
At least 2 year(s) -
Date Posted:
2/10/2021
Job Description
Reporting to the Program Manager, the Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Implement call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
- Document each activity in program specific database
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
- Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
Job Requirements
- Bilingualism; English and French required
- Post-secondary education or equivalent in a related discipline
- 2 years of experience in customer service or in an office setting is preferred
- Proficiency in Microsoft applications (Outlook, Word, Excel)
- Professional / courteous / efficient telephone manner
- Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
- Strong communication and interpersonal skills
- High attention to detail