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Associate Program Manager in Montreal at Innomar Strategies

Date Posted: 12/26/2018

Job Snapshot

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Job Description


The Associate Project Manager (APM) is responsible for assisting the Program Manager in undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Servicesdepartment. Projects are to be implemented through a caseworker approach, based on an internal program structure.  It is important to note, that at all times the Patient Access Center should work as team and the overall performance of the PAC as a whole is paramount.


• Maintenance of a territory caseworker assignment;

• Ongoing maintenance of the assigned projects;
• Monitoring:
  • Protocol adherence;
  • Documentation in case files (electronic and hard files);
  • Database use and accuracy of information collected;
  • Phone calls for accuracy of content and telephone etiquette;

• Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;
• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
• With the manager, participate in the hiring and training process of new staff;
• Identification of needs for modification of program database, protocols and current processes;
• Daily and on-going client project communications;
• Assistance and back up to the manager; and
• Client reporting;
• The Associate Project Manager will also be assigned other duties and tasks as required from time to time.