Associate Program Manager (15 Month Contract) in Quebec City at Innomar Strategies

Date Posted: 4/16/2021

Job Snapshot

Job Description


The Associate Program Manager (APM) is responsible for assisting the Program Manager in undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure. It is important to note, that at all times the Patient Access Center should work as team and the overall performance of the PAC as a whole is paramount.


  • Maintenance of a territory caseworker assignment;
  • Ongoing maintenance of the assigned projects;
  • Monitoring:
  •     Protocol adherence;
  •     Documentation in case files (electronic and hard files);
  •     Database use and accuracy of information collected;
  • Phone calls for accuracy of content and telephone etiquette;
  • Participation in client consultations and working sessions in collaboration with the manager or in the manager's absence;
  • Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
  • With the manager, participate in the hiring and training process of new staff;
  • Identification of needs for modification of program database, protocols and current processes;
  • Daily and on-going client project communications;
  • Assistance and back up to the manager;
  • Client reporting;
  • Responsible to report all Adverse Events to the assigned units/departments;
  • The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Job Requirements


  • Post-secondary education or equivalent in a related discipline;
  • Minimum of 3 years experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
  • RN/RPN license an asset;
  • Bilingualism (French/English) is an asset;
  • Project management experience is an asset.


  • Advanced knowledge of pharmaceutical distribution industry
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Strong communication, both internally and externally as well as interpersonal and leadership skills;
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines and multitask
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Ability to work independently and in a team environment;
  • Adaptability to change and to learn new skills as required;
  • Excellent presentation skills
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);