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Application Administrator in Oakville at Innomar Strategies

Date Posted: 2/26/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description

Reporting to the Manager, Application Support Services this position will be responsible for the planning, administration and configuration of ABS Canada/ Innomar application systems.

Individuals in this position have developed application support practices specific to supporting large enterprise designed applications that include ERP, TMS, Patient Support Programs combined with his/her past experience of supporting large user based, mission critical systems.

This individual act as an application lead and subject matter expert when assigned to projects.

  • Provide 1st and 2nd level support, as appropriate, ensuring ITIL incident, problem and change management practices are followed, and Service Level Agreements are met.
  • Lead the investigation of incidents and problems, and identify solutions by working closely with business users, development team, infrastructure team and external vendors
  • Ensure that workarounds/solutions are identified for the problems, so that the impact to the business is reduced.
  • Ensure ITIL change and release management practices are followed when promoting code to the production environment
  • Design, develop and implement industry best practices to minimize risks related to ERP, CRM, Web Servers, FTP server\\Portals and enterprise Healthcare Solutions.
  • Create and update documentation and process flows related to existing and new systems when designing new solutions, and when updating existing solutions.
  • Review and assess the feasibility of applying vendor supplied application patches to determine the value and risk of making the change. Recommend application maintenance and support plan.
  • Lead the deployment of application patches working closely with vendors, internal development, QA and infrastructure teams
  • Define technology road map for supported systems and be the designated SME for application technology upgrade projects
  • Lead technical planning for application maintenance, support and new capability projects based on application and project requirements. Research for potential solutions based on project needs
  • Perform systems acceptance \\ integration testing based on project needs, work closely with QA team as required

Job Requirements

  • Computer Science Degree or Bachelor’s Degree
  • 5 to 8 years of experience in a similar role
  • Experience working with ERP systems (Finance, warehouse and procurement modules), Web Technologies (IIS, SSL, .NET, Mulesoft), pharmacy and health care systems, CRM solutions and other systems
  • Working familiarity with Microsoft SQL Server, Windows Servers
  • Experience in working with EDI would be an asset
  • Proven analytical and problem solving skills
  • Proven testing and documentation skills


  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree or equivalent work experience.
  • Experience with problem, Change and Incident Management practices (ITIL)
  • Comprises accredited technical resources (i.e. CCNA, MS SQL)
  • Strong people and communications skills
  • Strong ‘technical’ problem solving
  • Strong customer service skills and teamwork oriented coupled with enthusiasm, energy, and self-motivation to work independently
  • Good interpersonal, oral communication and written communication skills